Frequently Asked Questions
Q: How much does a service cost?
Each job is different. For some services such as carpet cleaning we can provide a price on the telephone. For most services we need to inspect the job site before we can generate a written bid.
Q: How much lead-time is needed to schedule a job?
In the summer and fall we are often booked up two weeks ahead, occasionally even more. In the winter and spring we can usually schedule a job with one or two day’s notice. Sometimes we can provide same-day service.
Q: Is Restif insured?
Yes, we are fully insured and bonded.
Q: Do I have to be home for service?
No, we have many different options to offer in the case you cannot be home during service.
Q: Is there a charge for changing or canceling an appointment?
For same day cancelations we charge $50.00. There is no charge for earlier cancelations or schedule changes at any time.
Q: Is there a charge for estimates?
No, we provides estimates for all services at no charge.
Q: What happens if I am not happy with the service?
We promise to return and re-clean the job until you are satisfied.
Q: What exactly does Employee-Owned mean?
Restif is an employee-owned co-operative. All employees except trial period trainees become shareholders in the company. All shareholders invest an equal amount and have one vote in company wide votes. The board of directors is composed entirely of employee-shareholders. Revenue that is not allocated to wages or other expenses is distributed to the shareholders through a team based system in proportion to the value and quantity of work accomplished.
Q: Do I need to clear the room before a carpet cleaning?
No, we ask only that you remove personal and heritage items. We will move and replace ‘general’ furniture such as couches, chairs and tables. We clean around large case pieces such as entertainment centers and china cabinets. We also clean around electronics. The room will be ready to use as soon as the carpet is dry.
Q: Do I need to vacuum before a carpet cleaning?
No, we vacuum the carpet as the first step in the process.
Q: What forms of payment can I use?
We accept cash, check, Visa & MasterCard. We are able to bill for most services. However; if you are vacating a house or apartment we do require payment at the time of service by cash or credit card.
Q: Do I have to call to make an appointment?
No, you may send an email to request an appointment. We will reply with any questions and the first availability that we have. If you do prefer to call, we have office staff that answers the phones from 8a-5p, no automated systems to go through.