FAQs

Frequently Asked Questions

Q: How much does a service cost?
Each job is different.  For some services such as carpet cleaning we can provide a price on the telephone.  For most services we need to inspect the job site before we can generate a written bid. 

Q: How much lead-time is needed to schedule a job?
In the summer and fall we are often booked up to a week ahead, occasionally even more.  In the winter and spring we can usually schedule a job with one or two day’s notice.  Sometimes we can provide same-day service. 

Q: Is there a charge for changing or canceling an appointment?
For same day cancellations we charge $25.00.  There is no charge for earlier cancellations or schedule changes at any time. 

Q: What happens if I am not happy with the service?
We promise to return and reclean the job until you are satisfied. 

Q: What exactly does Employee-Owned mean?
Restif is an employee-owned co-operative.  All employees except trial period trainees become shareholders in the company.  All shareholders invest an equal amount and have one vote in company wide votes.  The board of directors is composed entirely of employee-shareholders.  Revenue that is not allocated to wage or other expenses is distributed to the shareholders through a team based system in proportion to the value and quantity of work accomplished.

Q: Do I need to clear the room before a carpet cleaning?
No, we ask only that you remove personal and heritage items.  We will move and replace ‘general’ furniture such as couches, chairs and tables.  We clean around large case pieces such as entertainment centers and china cabinets.  We also clean around electronics.  The room will be ready to use as soon as the carpet is dry.

Q: Do I need to vacuum before a carpet cleaning?
No, we vacuum the carpet as the first step in the process.

• OfficeHours 8:00AM – 6:00PM weekdays
  24/7 Emergency On-Call
  Evenings and Saturday by appointment
• What? When? Why?
  How much?E-mail or call our expert office staff with any service question. We are experienced.